Privacy Policy

Last Updated: November 6, 2026

Welcome to Velunqora!

At Velunqora, accessible at https://velunqora.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our beauty and skincare products, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Velunqora, we may collect the following types of personal information:

Personal Information You Provide

• Full name

• Email address

• Phone number

• Billing and shipping addresses

• Order details and purchase history

• Account information, if you create an account

• Customer service inquiries and communications

• Product reviews and feedback

Payment Information

When you make a purchase, your payment information is processed through our authorized payment service providers. Depending on your selected payment method, these providers may process credit card details, billing information, and other information necessary to complete your transaction.

Automatically Collected Information

When you browse our website, we and our service providers may automatically collect certain information, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited and browsing activity

• Referring websites

• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your personal information for the following purposes:

• Processing and fulfilling orders

• Arranging shipping and delivery

• Sending order confirmations and shipping updates

• Providing customer service and responding to inquiries

• Managing customer accounts

• Processing returns, refunds, and exchanges

• Detecting and preventing fraud or unauthorized transactions

• Improving our website, products, and shopping experience

• Sending promotional communications where permitted by law

• Analyzing website performance and customer preferences

• Complying with applicable legal and regulatory obligations

We process personal information only where we have an appropriate legal basis under applicable law, such as performing a contract, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent where required.

3. Cookies and Tracking Technologies

Velunqora uses cookies and similar technologies to support website functionality, improve the shopping experience, and understand how visitors interact with our store.

These technologies may be used to:

• Remember items in your shopping cart

• Maintain website security

• Save your preferences

• Understand website traffic and performance

• Improve our products and services

• Deliver and measure advertising, where enabled and permitted

Depending on your location, you may be able to manage non-essential cookies through our cookie consent tools or your browser settings.

Disabling certain cookies may affect the functionality of our website.

4. How We Share Your Information

We may share your personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

Shopify: Our e-commerce platform provider, which helps us operate our online store, manage orders, and provide shopping services.

Payment Processors: Providers that securely process customer payments and assist with fraud prevention.

Shipping and Logistics Partners: Companies responsible for processing, transporting, and delivering orders.

Customer Support Providers: Services that help us respond to questions and manage customer inquiries.

Analytics and Advertising Partners: Providers that assist with website analytics and marketing, where such services are enabled and permitted by law.

Legal Authorities: Government agencies or other parties where disclosure is required by law or necessary to protect legal rights.

We do not disclose personal information to third parties for their own unrelated purposes without an appropriate legal basis.

Some advertising-related disclosures may be considered a "sale" or "sharing" of personal information under certain privacy laws, even when no money is exchanged for the information. Where required, we provide applicable opt-out rights.

5. Shopify and Third-Party Services

Our online store is powered by Shopify, which provides the e-commerce technology that allows us to offer our products and services.

Shopify and certain third-party providers may process personal information to support store operations, transactions, security, analytics, and other enabled services.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Third-party websites and services linked from our store may have their own privacy policies. We encourage you to review their policies before providing personal information.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, and loss.

Our store uses Shopify's e-commerce infrastructure and supported security technologies to help protect customer information during transactions.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing products and customer services

• Maintaining transaction and order records

• Resolving disputes

• Preventing fraud

• Meeting legal, tax, accounting, and regulatory requirements

When personal information is no longer required, we will delete, anonymize, or otherwise securely handle it in accordance with applicable law and our retention practices.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Request a copy of certain information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising or data shar