Return & Refund Policy
Return & Refund Policy
Last Updated: November 6, 2026
Thank you for shopping at Velunqora!
At Velunqora, we are committed to providing high-quality beauty, skincare, and cosmetic products. Your satisfaction is important to us, and we want you to shop with confidence.
If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return:
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The item must be unused, unopened, and in its original condition.
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The product must be in its original packaging, with all seals and labels intact.
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You must provide proof of purchase, such as an order number or order confirmation email.
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The return must be requested within 30 days of delivery.
To initiate a return, please contact us at:
Please include your order number, the product you wish to return, and the reason for your return.
Returns must be approved by our customer support team before items are sent back.
2. Non-Returnable Items
For hygiene, health, and safety reasons, certain beauty and personal care products cannot be returned once opened or used.
The following items are generally not eligible for return:
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Opened or used skincare products
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Used makeup and cosmetic products
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Products with broken or removed hygiene seals
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Used beauty tools and personal care accessories
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Gift cards
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Final sale or clearance items clearly marked as non-returnable before purchase
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Items damaged due to misuse or improper handling
These exclusions do not affect any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.
3. Damaged, Defective, or Incorrect Items
We carefully inspect and package our products before shipment.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photos of the product and packaging, if available
We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution at no additional cost to you.
Your statutory consumer rights remain unaffected.
4. Return Process
To request a return, please follow these steps:
Step 1: Contact Us
Email support@Velunqora.com within 30 days of receiving your order.
Step 2: Provide Order Details
Include your order number, the item you wish to return, and the reason for your request.
Step 3: Receive Return Instructions
If your return is approved, our support team will provide the appropriate return shipping address and instructions.
Please do not send items to an address without receiving return authorization.
Step 4: Ship Your Return
Package the item securely and ship it according to the provided instructions.
We recommend using a trackable shipping service.
Step 5: Return Inspection
Once your return is received, we will inspect the item and notify you whether your refund has been approved.
5. Return Shipping Costs
For returns due to a change of mind, ordering the wrong item, or personal preference, customers are responsible for return shipping costs unless otherwise agreed.
If the return is due to a damaged, defective, or incorrectly supplied product, Velunqora will cover reasonable return shipping costs where a return is required.
Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days after approval.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Refunds will be processed in accordance with applicable consumer protection laws.
7. Exchanges
We do not currently offer direct exchanges for products ordered in error or due to a change of preference.
If you would like a different item, shade, or variation, please request a return for an eligible product and place a new order.
For damaged, defective, or incorrectly supplied items, please contact our customer support team so we can arrange an appropriate resolution.
8. Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. You may still request a return in accordance with this policy.
Any applicable statutory cancellation rights remain unaffected.
9. Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Include your order number and any relevant tracking information.
We will review the shipment status and work with the shipping provider to investigate the issue.
If a shipment is confirmed lost, we will provide an appropriate resolution consistent with applicable law.
10. Late or Missing Refunds
If you have not received an approved refund:
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Check your bank account or original payment method again.
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Contact your credit card company or payment provider, as processing times may vary.
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Contact your bank if necessary.
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If you still have not received your refund, email support@Velunqora.com.
We will be happy to assist you.
11. International Returns
Customers placing international orders should contact our support team before returning any products.
Return shipping costs, customs duties, and import-related charges may vary by destination.
For voluntary international returns, customers may be responsible for these charges unless otherwise stated or required by law.
Additional consumer cancellation or refund rights may apply depending on your country or region.
12. Contact Us
If you have any questions or concerns regarding returns, refunds, or exchanges, please contact us.
Store Name: Velunqora
Website: https://Velunqora.com
Email: support@Velunqora.com
Our customer support team will be happy to assist you.
Thank you for choosing Velunqora. We appreciate your trust and support!
© 2026 Velunqora. All Rights Reserved.