Terms of service
# Terms of Service
**Last Updated: November 6, 2026**
Welcome to **Velunqora**!
These Terms of Service ("Terms") govern your access to and use of our website, https://Velunqora.com, and your purchase of products offered through our online store.
Throughout these Terms, "Velunqora," "we," "us," and "our" refer to the business operating this website. "You" and "your" refer to our visitors, customers, and other users.
By accessing our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.
Please read these Terms carefully before using our website.
## 1. Overview
Velunqora is an online beauty and skincare store offering a selection of cosmetics, skincare products, beauty tools, and related accessories.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer products and services to customers.
We reserve the right to modify our website, product offerings, and services at any time, subject to applicable law and existing contractual obligations.
## 2. Eligibility and Use of Our Website
By using our website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian where permitted by law.
You agree to use our website only for lawful purposes.
You must not:
- Use our website for fraudulent or illegal activities.
- Provide false or misleading information.
- Attempt to gain unauthorized access to our systems.
- Upload or transmit viruses or malicious code.
- Interfere with website security or functionality.
- Infringe intellectual property rights.
- Use automated methods to scrape or collect website content without authorization.
We may restrict access to our services where reasonably necessary to prevent misuse, fraud, or security threats.
## 3. Products and Product Information
Velunqora strives to provide accurate descriptions, images, prices, and availability information for all products.
However, product colors, packaging, and appearance may vary slightly due to lighting, screen settings, manufacturing updates, or other factors.
We make reasonable efforts to ensure that product information is accurate and current.
We reserve the right to correct errors, inaccuracies, or omissions in product listings, subject to applicable law.
Products may be discontinued or become unavailable without prior notice.
## 4. Beauty and Skincare Product Disclaimer
Our beauty, skincare, cosmetic, and personal care products are intended to be used according to their individual instructions.
Individual results may vary depending on skin type, sensitivity, personal circumstances, and product usage.
Before using any new product, we recommend:
- Reading the product description and instructions.
- Reviewing the ingredient list, where applicable.
- Performing a patch test when appropriate.
- Discontinuing use if irritation or an adverse reaction occurs.
- Consulting a qualified healthcare professional if you have concerns about product suitability.
Unless expressly stated and legally authorized, product information on our website is not intended to diagnose, treat, cure, or prevent any disease.
Information provided on our website is for general informational purposes and does not replace professional medical advice.
Nothing in this section excludes any rights or remedies available to consumers under applicable law.
## 5. Pricing and Payment
All product prices are displayed on our website in the currency indicated during your shopping experience or checkout.
We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders already accepted, except as permitted by law.
Accepted payment methods are displayed at checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payment transactions are processed through authorized payment service providers.
Applicable shipping costs, taxes, and other charges will be disclosed before you complete your purchase, as required by law.
## 6. Orders and Order Acceptance
After placing an order, you may receive an email confirming that we have received your purchase request.
An order confirmation does not necessarily mean that your order has been accepted.
We may reject or cancel an order for legitimate reasons, including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized transactions
- Payment verification issues
- Shipping restrictions
- Violations of applicable law
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.
We will not cancel accepted orders arbitrarily or in violation of applicable consumer protection laws.
## 7. Shipping and Delivery
We aim to process orders within **1–3 business days** after payment confirmation.
Estimated shipping times vary depending on the destination, shipping method, and carrier.
Delivery estimates are provided in our Shipping & Delivery Policy.
Actual delivery times may be affected by customs clearance, weather, carrier operations, holidays, and other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
For additional details, please review our Shipping & Delivery Policy:
https://Velunqora.com/policies/shipping-policy
Delivery estimates do not override any mandatory delivery obligations or consumer rights under applicable law.
## 8. Returns, Refunds, and Exchanges
Customer satisfaction is important to us.
Velunqora offers a **30-day return policy** for eligible items, beginning on the date an order is received.
To qualify for a voluntary return, products must generally be unused, unopened, and in their original packaging.
For hygiene and safety reasons, opened or used beauty and personal care products may not qualify for voluntary returns.
However, these restrictions do not affect legal rights relating to defective, damaged, misdescribed, or incorrectly supplied products.
Refunds approved following inspection are generally processed to the original payment method within 10 business days after approval.
For complete details, please review our Return & Refund Policy:
https://Velunqora.com/policies/refund-policy
To request assistance, contact:
**support@Velunqora.com**
## 9. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate, current, and complete information.
Please notify us promptly if you suspect unauthorized activity involving your account.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention, or compliance with applicable law.
## 10. Intellectual Property
All website content, including applicable logos, branding, product descriptions, text, graphics, photographs, designs, and other original materials, is owned by Velunqora or used with permission from the relevant rights holders.
Such materials may be protected by intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected content without authorization, except where permitted by law.
## 11. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms.
These services may operate under their own terms and privacy policies.
We do not control the content or practices of independent third-party websites.
We encourage customers to review the relevant policies before using external services.
Nothing in this section limits our responsibility for products or services that we are legally obligated to provide.
## 12. Privacy and Personal Information
Your privacy is important to Velunqora.
We collect, use, store, and disclose personal information as described in our Privacy Policy.
Our Privacy Policy explains how customer information may be processed for:
- Order fulfillment
- Payment processing
- Shipping and delivery
- Customer service
- Website analytics
- Marketing communications, where permitted
- Fraud prevention and legal compliance
For more information, please review:
https://Velunqora.com/policies/privacy-policy
## 13. Promotional Offers and Discount Codes
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