Shipping & Delivery
Shipping & Delivery Policy
Last Updated: November 6, 2026
Thank you for shopping at Velunqora!
At Velunqora, we are committed to providing a smooth, reliable, and convenient shopping experience. We work carefully to process and ship your beauty, skincare, and cosmetic orders as efficiently as possible.
Please review our Shipping & Delivery Policy below for important information regarding order processing, shipping times, tracking, and delivery.
1. Order Processing Time
All orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding weekends and public holidays.
Please note:
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Orders placed on weekends or public holidays will generally begin processing on the next business day.
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Processing times may be longer during holidays, promotional events, or periods of high order volume.
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Once your order has been shipped, you will receive a shipping confirmation email if tracking or shipment notifications are available.
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Order processing time is separate from shipping and delivery time.
We appreciate your patience and understanding.
2. Estimated Shipping Times
We aim to deliver your orders as quickly and efficiently as possible.
Estimated delivery times after shipment are as follows:
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 8–18 business days |
| United Kingdom | 7–15 business days |
| European Countries | 8–18 business days |
| Australia & New Zealand | 8–20 business days |
| Other International Destinations | 10–25 business days |
Important: These are estimated shipping times and do not include order processing.
Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and other factors beyond our control.
Delivery dates are estimates rather than guarantees, except where otherwise expressly agreed or required by applicable law.
3. Shipping Costs
Shipping fees are calculated and displayed at checkout based on your shipping destination, selected shipping method, and order details.
Any available free shipping offers or promotional shipping discounts will be displayed during checkout.
Customers can review the applicable shipping cost before completing their purchase.
We do not add undisclosed shipping charges after checkout.
4. Order Tracking
Once your order has been shipped, we will provide tracking information by email when tracking is available.
You may use the tracking number to monitor your package through the designated shipping carrier.
Please allow 24–72 hours after receiving your tracking number for tracking information to become available or update in the carrier's system.
If your tracking information does not update after this period, please contact us at:
We will assist you in checking your order status.
5. International Shipping
Velunqora may offer international shipping to selected countries and regions.
Available shipping destinations and delivery options are displayed during checkout.
Please note that international orders may be subject to:
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Customs inspections
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Import regulations
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Local taxes
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Customs duties
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Additional carrier or customs processing time
Unless otherwise stated at checkout, international customers may be responsible for applicable import duties, taxes, or customs-related fees.
These charges are determined by the destination country's authorities and are not controlled by Velunqora.
6. Shipping Delays
Although we strive to deliver orders within the estimated timeframes, occasional delays may occur.
Potential causes include:
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High shipping volumes
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Public holidays
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Severe weather
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Customs clearance
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Transportation disruptions
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Carrier operational delays
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Incorrect or incomplete delivery information
If your package experiences an unexpected delay, please contact our support team.
We will do our best to investigate the issue and provide available updates.
Nothing in this section limits your rights under applicable consumer protection laws.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
Please verify your:
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Full name
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Street address and apartment number
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City and state or province
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Postal or ZIP code
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Country
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Contact information
If you notice an error in your shipping address, please contact us immediately at:
We will make reasonable efforts to update your address before your order ships.
Once your order has been dispatched, address changes may not be possible.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment, where permitted by law.
8. Lost or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number and tracking information, if available.
We will investigate the shipment with the relevant shipping provider.
If a package is confirmed lost during transit, we will arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.
9. Packages Marked as Delivered
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
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Checking around your delivery location.
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Confirming the shipping address on your order.
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Asking household members or building management whether they accepted the package.
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Contacting the shipping carrier for additional delivery information.
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Contacting Velunqora for assistance.
We will review the available delivery information and assist with an investigation where appropriate.
A package marked as delivered does not automatically remove any responsibility we may have under applicable consumer protection laws.
10. Damaged Packages or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.
Email:
Please include:
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Your order number
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A brief description of the issue
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Photos of the damaged or incorrect items, if available
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Photos of the outer packaging, if available
Our customer support team will review the issue and help arrange an appropriate replacement, refund, or other resolution.
For additional information, please refer to our Return & Refund Policy.
11. Multiple Shipments
Some orders containing multiple products may arrive in separate packages.
This can occur when products are shipped from different fulfillment locations or require different handling arrangements.
If your order is shipped in multiple packages, separate tracking numbers may be provided.
You will not be charged additional shipping fees beyond those disclosed at checkout solely because your order is divided into multiple shipments.
12. Order Changes and Cancellations
If you wish to modify or cancel your order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate changes before your order has been processed or shipped.
Once an order has entered the shipping process, changes or cancellations may no longer be possible.
For eligible returns after delivery, please refer to our Return & Refund Policy.
13. Contact Us
If you have any questions regarding shipping, delivery, order tracking, or missing packages, please contact our customer support team.
Store Name: Velunqora
Website: https://Velunqora.com
Customer Support Email: support@Velunqora.com
We are committed to providing helpful support and a positive shopping experience.
Thank you for choosing Velunqora!
© 2026 Velunqora. All Rights Reserved.